Daxko's Success Story:

Helping a growing company expand their benefits

Daxko, LLC is a software company that builds and delivers integrated technologies, services, insights and payments that power health and wellness by partnering with YMCAs, JCCs and Boys & Girls Clubs throughout the world. Daxko supports 19,000 health and wellness facilities that serve 25 million members across 55 countries.

More than 500 of Daxko’s employees are covered by Unum benefits.

Unum benefits offered:
  • Group Life and AD&D

  • Group Long Term Disability

  • Group Short Term Disability

  • Voluntary Life and AD&D

  • FMLA Management Services

Unum HR Connect integrations:
  • Plan setup

  • Enrollment

  • Evidence of Insurability

  • Billing

Daxko’s time-saving solution

Daxko’s tech-savvy payroll and benefits manager was looking for an API-based platform to eliminate the potential for ambiguity or user error that often makes benefits administration complex and time-consuming. Unum HR Connect® automates open and ongoing enrollment, which saves time and trouble, especially with new hires. Billing reconciliation takes just a few minutes. Everything that’s done in ADP Workforce Now® is reflected directly in the Unum bill in real time, so there is no need to remove charges for people whose coverage was recently dropped.

The challenge

When Daxko, a relatively small software company, began growing and adding employees, they needed to find a dependable vendor to handle their benefits. According to Ann Grimes, Daxko’s Payroll and Benefits Manager, the company went in search of good pricing, versatility, offerings including long and short term disability, and better customer service. Because they planned to expand coverage, they also wanted to outsource their management of employee absences and ensure compliance with the Family Medical Leave Act (FMLA).

Grimes had worked with Unum in the past. She chose Unum for Daxko to take advantage of the product breadth and the chance to be a pilot customer for the Unum HR Connect integration with ADP Workforce Now integration. Having to juggle many priorities and deadlines as the company’s sole leave and benefits manager, she’s found Unum HR Connect to be a game changer. “If I could use an API* for every segment of my software, that would be my number one,” she said, noting that it eliminates the potential for ambiguity or user error that often makes benefits administration complex and time-consuming.

After three years of offering Unum benefits and two years of outsourcing leave to Unum, Grimes said the experience has been “about all you could ask for.”

Plan setup “was a breeze”

Grimes said that setting up Unum benefit plans in ADP Workforce Now was “in the grand scheme of things … a breeze,” with almost no time spent making adjustments. Unum built the plans, which then transferred to ADP Workforce Now as a “digital cards” — which meant Grimes and team did not have to manually build or edit their Unum benefit plans within ADP Workforce Now.

One of the aspects of the partnership she most appreciates is how Unum takes the end user into account. “A lot of times, companies don’t think about that side of it. It reflects in the way you built the system and the way you see the functionality on the website. I think that’s a credit to you guys.”

“If I could do API for every segment of my software, that would be my number one.”

—Ann Grimes, Payroll and Benefits Manager

“I don’t have to mess with EOI.”

Grimes said she likes how Unum HR Connect automates her open and ongoing enrollment, which saves time and trouble, especially with new hires. She also appreciates the way that EOI is integrated into enrollment. Employees access their EOI online, via single-sign on (SSO) directly from their enrollment inside ADP Workforce Now. Once they complete the application, approximately 85% receive an instant coverage decision. Unum then automatically passes coverage decisions and the associated payroll deductions back to ADP Workforce Now for easy updates to payroll.

In contrast to her previous experience, she doesn’t have to deal with the cumbersome, manual process of sending paper EOI forms to the vendor for approval. “That is one thing I don’t have to mess with,” said Grimes.

“A perfect world” with integrated billing

With her previous vendor, “I never could get the billing right,” said Grimes. “I had to spend hours each month making adjustments.”

With Unum HR Connect, billing reconciliation now takes Grimes just a few minutes. Everything that’s done in ADP Workforce Now is reflected directly in the Unum bill in real time, so she doesn’t have to do things like remove charges for people whose coverage was recently dropped. Grimes says, “I can just go to one place in the billing and pay now and get it done. It’s very user friendly. Finance is happy and I’m happy. For me it’s a perfect world.”

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