Unum Behavioral Health

How Unum Behavioral Health is different

Many behavioral health programs — like the typical employee assistance program (EAP) — provide resources for those in crisis, but are not built to proactively help employees engage and improve. And many programs provide little visibility into whether they’re actually effective. Unum Behavioral Health is different.

Better engagement, flexible programs, demonstrable results

Unum Behavioral Health goes beyond the typical EAP, with a flexible, proven approach that maximizes employee participation and engagement, plus metrics that clearly demonstrate impact — all from a benefits provider you can trust to take care of your employees and your business.

Designed so employees will engage and improve

Communication and training to combat stigma around seeking help for mental health and make proactive treatment available before an issue turns into a crisis
Personalized, multimodal support pathways that meet employees wherever they are on the spectrum of mental health
Immediate access to therapist support, compared to weeks-long waits with other programs
Convenient digital experiences and diverse behavioral health professionals to help employees fit mental health into their busy lives with comfort and confidence

From a trusted source for employee wellness benefits

A proven solution from an industry leader in employee benefits and a trusted partner in handling sensitive personal information, Unum Behavioral Health is powered by recognized innovators in behavioral health delivery.

The Unum Behavioral Health Difference

Choose the solution that does more. Unlike a traditional EAP, Unum Behavioral Health tackles all facets of mental health support.

	Our behavioral health solution	Standard EAP offerings
Support focus	Focused on providing personalized and guided support to meet a broad range of employees' mental health needs	Broader than just mental health support with varying degrees of individualization and guidance
Access	Provides access to immediate access to support, with no authorization or waiting period needed	Typically takes weeks to get access to licensed therapists, with significant employee effort
Engagement	25% of employees expected to engage in one of the support pathways	<8% historical participation in traditional EAP components of a traditional EAP offering²
Clinical results¹	78% showing significant improvement, maintained at 6 and 12 months¹	No functionality to measure long-term symptom improvement
Program length¹	12 weeks¹	2.47 sessions per case³
Avg. time engaged¹	20 hours^1,*	1.34 hours⁴ (calculated with 25-40 minute average session length of traditional EAP)
Metrics and reporting	Includes robust reporting on key metrics: engagement, completion and clinical effectiveness and productivity measures by support pathway	Only report high-level engagement metrics

1 Unum's treatment partner internal data, 2021. Applies to individuals who participated in the 12-week therapy program.

2 Journal of Insurance Regulation: "Are We Doing Enough:" An Evaluation of the Utilization of Employee Assistance Programs to Support the Mental Health Needs of Employees During the COVID-19 Pandemic, 2020.

3 Sharar, D. Where do we go from here? Improving value and pricing in EAP. Journal of Employee Assistance, 2019.

4 Amanda Ruiz, A Quick Guide to Understanding EAP, The Counseling Collective, 2019.

* Limited number of therapist visits available.

Contact us to learn more about Unum Behavioral Health.

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Terms and Conditions

Unum intends that the Behavioral Health solution be offered as an EAP excepted benefit. Whether the solution is an EAP excepted benefit will depend on how the Behavioral Health solution fits within the benefit plans offered by the implementing plan sponsor. Plan sponsors remain responsible for compliance with applicable group health plan laws. We encourage plan sponsors to consult with their legal counsel about the implications of offering the Behavioral Health solution alongside the other benefit plans they are sponsoring.

Unum Group and its insuring entities (“Unum”) do not provide medical care and cannot guarantee clinical outcomes. All treatment provided in connection with Unum Behavioral Health is provided by licensed practitioners affiliated with a third-party partner with whom Unum contracts. Individuals should always seek the advice of their physician or other qualified health care provider with any questions they have regarding a medical condition.