For Unum, after Black Friday comes Red Hot Monday

Retailers weren’t the only ones preparing last week for a seasonal deluge of customers.

Employee benefits provider Unum Group was staffing up for the Monday after Thanksgiving, known within the company as Red Hot Monday, when a combination of factors lead to its busiest day of the year.

Unum, which provides short-term disability insurance and other employee benefits, said it experiences an increase in call volume of up to 30 percent at its customer service centers each year on Red Hot Monday. The company is based in Tennessee but has major operations in Portland with about 3,000 employees, including a large call center.

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